Driving licence lookups might fail ⚠️
Resolved·Partial outage

This incident has been resolved.

Sun, Jan 26, 2020, 09:24 AM
(5 years ago)
·
Affected components
🎫 Driving licence checks
Updates

Resolved

This incident has been resolved.

Sun, Jan 26, 2020, 09:24 AM

Monitoring

We're still seeing issues, but we're keeping an eye on things 👀

Sat, Jan 25, 2020, 02:24 PM(18 hours earlier)

Monitoring

It looks like we're still seeing intermittent issues with the DVLA licence system, so some customers won't be able to add their licence or get quotes.

We're still monitoring the situation, but if you do need insurance in the meantime please look for cover elsewhere 🛠

Sat, Jan 25, 2020, 01:36 PM(48 minutes earlier)

Monitoring

It looks like DVLA have fixed the issue, but we're monitoring to make sure it's okay 🛠

Sat, Jan 25, 2020, 10:52 AM(2 hours earlier)

Identified

The issue has been identified and a fix is being implemented.

Sat, Jan 25, 2020, 09:21 AM(1 hour earlier)

Investigating

We’re currently seeing issues with the DVLA licence system, so some customers won’t be able to add their licence or get a quote. ❌

We’d recommend trying again later today. If you urgently need insurance you may need to look elsewhere. We’re really sorry for any hassle 😞

Sat, Jan 25, 2020, 09:14 AM