Cuvva Status

All Systems Operational

About This Site

This is our status page, where you can get updates on how our systems are doing. If there’s any issues with our service, we’ll post a note here.

But as always, if you’re having issues with Cuvva, let us know at support@cuvva.com. 💬

📱 Cuvva App Operational

💬 In-app customer support Operational

💳 Card Payments Operational

🎫 Driving licence checks Operational

🚗 Vehicle lookups Operational

🚙 Driving safety Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 16, 2021

No incidents reported today.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

Some payments might fail ⚠️

Resolved - We've fixed the earlier issue, and we're sorry for any hassle caused during the brief down-time.
Oct 7, 17:20 BST

Update - Good news! It looks like everything is back up and running, but we're keeping an eye to make sure.

You should now be able to get a new quote from the app.

We’re sorry for any hassle this might have caused. 😊
Oct 7, 15:34 BST

Update - We're seeing some issues with one of our systems so you may not be able to get a quote. 😞

Our engineers are looking into this, and should have it fixed soon 🛠️
Oct 7, 15:04 BST

Investigating - Good news! It looks like everything is back up and running, but we're keeping an eye to make sure.

You should now be able to get a new quote from the app.

We’re sorry for any hassle this might have caused. 😊
Oct 7, 14:53 BST

Identified - Our payments processor, Stripe has identified the issue that is causing some payment attempts to fail 💳.

They’re working to resolve this as quickly as possible. In the meantime we'll keep you updated of any changes.
Oct 7, 14:47 BST

Investigating - We’re seeing some issues with our third party payment system, Stripe. We understand this is affecting customers buying policies.

This isn't something we can control directly but we're waiting on Stripe to find out more.👂
Oct 7, 14:41 BST

Oct 6, 2021

No incidents reported.

Oct 5, 2021

We're seeing issues with the app ⚠️

Resolved - We've fixed the earlier issue, and we're sorry for any hassle caused during the brief down-time.
Oct 5, 15:15 BST

Identified - Our engineers have identified the issue, and are working on a fix for the issue.

Once we know more, we'll keep you updated 👍
Oct 5, 15:08 BST

Investigating - We're seeing some issues with one of our systems so you may not be able to get a quote. 😞

Our engineers are looking into this, and should have it fixed soon 🛠️
Oct 5, 14:59 BST

Oct 4, 2021

In-app support is down ⚠️

Resolved - It looks like we're all sorted.

Sorry for any hassle with this!
Oct 4, 14:59 BST

Monitoring - Intercom has fixed the problem, and our in-app chat should be back.

We're monitoring to make sure everything is okay 👍
Oct 4, 14:46 BST

Identified - Intercom have identified the issue, and they're investigating. We'll update once we know more 👍
Oct 4, 14:06 BST

Update - We are continuing to investigate this issue.
Oct 4, 14:01 BST

Investigating - We're currently experiencing issues with Intercom our chat provider, and we're looking into it.

This isn't something we can control directly but we're waiting on Intercom to find out more. 👂
Oct 4, 13:56 BST

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.