Cuvva Status

All Systems Operational

About This Site

This is our status page, where you can get updates on how our systems are doing. If there’s any issues with our service, we’ll post a note here.

But as always, if you’re having issues with Cuvva, let us know at support@cuvva.com. 💬

📱 Cuvva App Operational

💬 In-app customer support Operational

💳 Card Payments Operational

🎫 Driving licence checks Operational

🚗 Vehicle lookups Operational

🚙 Driving safety Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 30, 2021

We're seeing issues with the app ⛔️

Resolved - We've fixed the earlier issue, and we're sorry for any hassle caused during the brief down-time.
Jul 30, 13:47 BST

Update - Good news! It looks like everything is back up and running, but we're keeping an eye to make sure.

You should now be able to get a new quote from the app.

We’re sorry for any hassle this might have caused. 😊
Jul 30, 13:26 BST

Investigating - We're seeing some issues with one of our systems so you may not be able to get a quote. 😞

Our engineers are looking into this, and should have it fixed soon 🛠️
Jul 30, 13:25 BST

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

We've paused selling Subscriptions ⚠️

Resolved - We've re-enabled selling new Subscriptions in the app - thanks for your patience 🙌
Jul 26, 15:30 BST

Update - We're continuing to work on this and really appreciate your patience 🙏

We'll update again when we've hit unpause on new Subscriptions.
Jul 26, 15:04 BST

Identified - We’re seeing some issues with our system that sends policy documents when purchasing a subscription. So we've paused selling new policies momentarily until we're able to get this one live again. ✋

We'll keep you updated as soon as anything changes. We're sorry for any hassle with this!
Jul 26, 13:23 BST

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

Some payments might fail ⚠️

Resolved - This incident has been resolved.
Jul 20, 10:47 BST

Monitoring - Good news! It looks like everything is back up and running, but we're keeping an eye to make sure.

You should now be able to get a new quote from the app.

We’re sorry for any hassle this might have caused. 😊
Jul 20, 10:46 BST

Identified - Our engineers have identified the issue, and are working on a fix for the issue.

Once we know more, we'll keep you updated 👍
Jul 20, 10:42 BST

Investigating - We’re seeing some issues with our payments system. We understand this is affecting customers buying policies.

We're looking into this and we'll update as soon as we have more information.👂
Jul 20, 10:38 BST

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.