All Systems Operational

About This Site

This is our status page, where you can get updates on how our systems are doing. If thereโ€™s any issues with our service, weโ€™ll post a note here.

But as always, if youโ€™re having issues with Cuvva, let us know at support@cuvva.com. ๐Ÿ’ฌ

๐Ÿ“ฑ Cuvva App Operational
๐Ÿ’ฌ In-app customer support ? Operational
๐Ÿ’ณ Card Payments ? Operational
๐ŸŽซ Driving licence checks ? Operational
๐Ÿš— Vehicle lookups ? Operational
โš ๏ธ Driving safety Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2020

No incidents reported today.

Jan 27, 2020

No incidents reported.

Jan 26, 2020
Resolved - This incident has been resolved.
Jan 26, 09:24 GMT
Update - We're still seeing issues, but we're keeping an eye on things ๐Ÿ‘€
Jan 25, 14:24 GMT
Update - It looks like we're still seeing intermittent issues with the DVLA licence system, so some customers won't be able to add their licence or get quotes.

We're still monitoring the situation, but if you do need insurance in the meantime please look for cover elsewhere ๐Ÿ› 
Jan 25, 13:36 GMT
Monitoring - It looks like DVLA have fixed the issue, but we're monitoring to make sure it's okay ๐Ÿ› 
Jan 25, 10:52 GMT
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 09:21 GMT
Investigating - Weโ€™re currently seeing issues with the DVLA licence system, so some customers wonโ€™t be able to add their licence or get a quote. โŒ

Weโ€™d recommend trying again later today. If you urgently need insurance you may need to look elsewhere. Weโ€™re really sorry for any hassle ๐Ÿ˜ž
Jan 25, 09:14 GMT
Jan 25, 2020
Resolved - This incident has been resolved.
Jan 25, 08:36 GMT
Update - We are continuing to monitor for any further issues.
Jan 25, 08:24 GMT
Monitoring - Licence lookups should be working again, but we're monitoring to make sure.
Jan 25, 08:12 GMT
Identified - We are experiencing issues with the DVLA licence system, so some licence lookups will fail due to this. We will post updates as we get more information ๐Ÿ˜ฅ
Jan 25, 07:42 GMT
Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020
Resolved - We're all back to normal ๐Ÿ˜Š
Jan 19, 10:25 GMT
Monitoring - It looks like MyLicence is back up and running, we'll keep monitoring things for now to be sure ๐Ÿ”
Jan 19, 08:58 GMT
Investigating - We're experiencing an issue with the DVLA's MyLicence system that we use to check licence details. Some licence lookups will fail because of this ๐Ÿ˜ฐ

We'll keep you updated when we know more.
Jan 19, 08:37 GMT
Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - Intercom is back, so it looks as though we're back in business! ๐ŸŽ‰

We're sorry for any hassle!
Jan 17, 15:35 GMT
Identified - Intercom, who we use as our chat provider, is currently down. They're investigating but while it's down, it might take us longer to reply to messages.

If you need support, please email support@cuvva.com โœ‰๏ธ

We're sorry for any hassle ๐Ÿ˜ž
Jan 17, 14:44 GMT
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.